Tenancy Enforcement Officer

We are offering an initial temporary contract for a period of 9 months with a view to extend or offer a permanent position for the right candidate. Pay per day is negotiable based on experience.

Location: SW2 1RW – 2 days office based.

Responsibilities

• Conduct investigations into alleged breaches of tenancy law and the Renters Rights Act, gathering evidence, interviewing parties, and assessing risk.
• Carry out visits, inspections, and interviews in line with statutory powers and procedural safeguards.
• Prepare enforcement notices, civil penalties, and case files for legal action, ensuring accuracy, proportionality, and evidential sufficiency.
• Provide authoritative tenancy rights advice to residents, landlords, and partners, ensuring clear understanding of legal duties and enforcement options.
• Identify vulnerability, safeguarding concerns, and risk indicators, making appropriate referrals.
• Work with landlords and agents to secure compliance with statutory duties.
• Review and sign off initial triage assessments, ensuring correct risk identification and statutory pathways.

Qualifications

• Experience delivering homelessness casework or similar statutory assessments, OR experience in a frontline advice, support or enforcement role with transferable skills.
• Experience preparing written decisions, letters or case notes that require clarity and accuracy.
• Experience working with residents with additional needs, including those experiencing homelessness, domestic abuse, mental ill-health or exploitation.

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