Are you an experienced automotive professional ready to take the next step in your career? The Platinum Motor Group, a trusted, family‑owned business proudly serving the Southwest, is looking for a dedicated Senior Service Advisor to join our dynamic team at our Hyundai Dealership in Swindon. This is a fantastic opportunity to bring your passion for the motor trade, leadership skills, and technical knowledge to a company that values its Team Members as much as its customers. At Platinum, you’ll be part of a supportive environment that encourages growth, rewards excellence, and prides itself on delivering outstanding customer service every day.
You will be working within a fast paced, friendly team and can be sure of receiving the best quality training and development from our manufacturers and Group staff. As a family owned business, we are committed to our staff’s well‑being and we will recognise and reward your hard work, loyalty, and commitment to both our customers and your colleagues.
Responsibilities
- Greet customers and provide them with a positive experience
- Listen to customer concerns and accurately document themArrange vehicle inspections and provide detailed reports to customers
- Explain recommended repairs and services to customers in a clear and understandable manner
- Provide accurate estimates for repairs and services
- Schedule appointments and manage the service department’s calendar
- Co‑ordinate with Technicians to ensure timely completion of repairs
- Follow up with customers to ensure satisfaction and address any additional concerns
- Liaise with, and accountable to, the Service Manager and Aftersales Manager
Experience
- Previous experience as a service advisor is essential
- Strong communication and interpersonal skills
- Knowledge of automotive systems and repairs is advantageous and will aid you in the role
- Ability to multitask and prioritise tasks in a fast‑paced environment
- Excellent problem‑solving skills
- Proficient computer skills for data entry and record keeping
We offer competitive pay & benefits, along with opportunities for growth within our company. If you are a customer‑focused individual with a passion for the automotive industry, we would love to hear from you.
Benefits
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay & Store discount
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