Operations Director : growing multi:site hospitality group

Location: London

Salary: Up to A GBP 120,000

Role

• Lead and develop multi:site operations across a growing hospitality estate
• Work closely with the founders and senior leadership team on growth strategy and operational performance
• Drive consistency, structure, and efficiency across the business without compromising culture or guest experience
• Support new openings and help build the operational foundations for future expansion
• Challenge ideas constructively and bring a solutions:focused approach to continuous improvement
• Strengthen operational systems, processes, procurement, and overall business performance
• Develop high:performing teams and continue building a strong internal progression culture
• Ensure standards across service, product quality, people, and guest experience remain consistently strong
• Play a key role in scaling the business as it continues to expand

The Person

• Proven senior operational leadership experience within multi:site hospitality
• Strong commercial awareness with experience supporting scaling businesses
• Passionate about hospitality, product, and customer experience
• Collaborative leadership style with low ego and high emotional intelligence
• Able to balance entrepreneurial energy with operational discipline
• Comfortable working closely with founders in a fast:evolving environment
• Strong understanding of full:service restaurant operations
• Naturally people:focused with experience building culture and developing teams
• Strategic thinker who can also stay close to the operational detail
• Ambitious, driven, and excited by the opportunity to help shape long:term growth

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