Store Manager

Retail Store Manager – Jollyes Pets – Stevenage. Salary £30,000 – £34,000 p.a. + bonus potential of £2-10k p.a.*. Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to our pet parents.

The Benefits

• Competitive salary of £30,000 – £34,000 p.a., plus annual bonus potential of £2-10k p.a. *subject to reaching pre‑agreed measures.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programmes, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.

The Role – Store Manager

• Reporting to the Regional Manager you will lead by example, creating an excellent culture and working environment for your team, demonstrating our values of Genuine, Wise, Eager, Focused, Together.
• Full responsibility for all aspects of running a successful store. Managing KPIs around people, store standards, customer service standards and financial performance, maximising turnover and gross margin while controlling costs.
• Ensure you and your team deliver the highest standards of pet care and that the welfare of pets is a top priority, promoting responsible pet ownership.
• Exceptional customer service by providing a great shopping experience for customers and displaying strong pet* and product* knowledge. (*Training given)
• Recruit, motivate, train and develop your team, reviewing and managing performance. Help promote Jollyes as an employer of choice within the local community.
• Ensure clear communication of key business updates and individual and team objectives.

The Skills

• A passion for pets and people! Delight customers by ensuring an unrivaled shopping experience.
• Previous retail store management experience, where you took a hands‑on approach to managing the business daily and planned activity for the store’s short, medium and long‑term success.
• A sound decision maker, able to communicate objectives effectively and build high‑performing, highly engaged teams, ensuring succession plans are in place to develop future leaders.
• Proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• Commercially aware, able to manage your P&L and have a proactive approach.
• Transportation: able to travel out of hours or provide cover in nearby stores – therefore you should have your own transport with a UK driving licence.
• Full‑time, permanent position – 40 hours per week, working 5 days out of 7.

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