Head Of Service Responsive Repairs

Head Of Service Responsive Repairs

Salary: £600- £800 / DayJob type: Day to Day CoverLocation: London

This is a 6-month ongoing contract with a day rate up to £850 per day, with working from home offered at a later stage.

This is a visible leadership role with real responsibility. The successful candidate will own day‑to‑day repairs performance, contractor delivery, customer experience and standards for re‑lets while shaping longer‑term service improvement.

Responsibilities

• Deliver all aspects of a responsive housing repairs service including the improvement of empty homes. Includes surveying, works diagnostics, scheduling, contractor management and customer care.
• Lead service area and work as part of Housing Service Management team.
• To provide confident leadership and clear management across wide-ranging services to ensure the effective strategic development and operational delivery of those services.
• Ensure the provision of warm, safe and secure homes that meet defined standards.
• Deliver a high-quality housing repair service to citizens and customers.
• Deliver homes for re-letting to defined standards and timescales.

Requirements

• Significant knowledge and experience of developing strategy, service delivery, leadership and management of multi-disciplinary teams and projects, multi-budget management, change management and performance improvement.
• Thorough knowledge and understanding of procurement and contract negotiation in designing services and developing strategies. Ability to drive value for money and quality services from contracts.
• Experience of managing and developing services to improve outcomes for citizens and customers.
• Ability to lead and manage, inspiring and motivating people across a whole service.
• Ability to manage performance effectively and to hold all team members to account.
• Ability to plan and manage all finance and budgets to meet performance targets.
• Ability to actively contribute to innovation and to take analytical approaches to solving complex and challenging problems.
• Experience of using digital technology to deliver and improve services.
• Experience of working in complex and diverse organisations.
• Ability to cope well with and overcome ambiguity through use of effective change management approaches.
• Ability to work effectively and credibly with diverse and complex stakeholders.

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