Customer Service Representative

Customer Service Representative Brighton (Portslade)37.5 hours per week£26, per annum The Opportunity On behalf of my client, I am recruiting for a Customer Service Representative to join a well-established, globally operating organisation within the engineering and manufacturing sector. This is an excellent opportunity to join a dynamic and supportive team, working within a fast-paced commercial environment.The Role Reporting to the UK Sales Manager, you will play a key role in delivering a high level of customer service while supporting internal sales and operational functions. This is a varied position requiring strong organisational skills and attention to detail.Key ResponsibilitiesCommunicating with customers via email and telephone, providing updates on commercial mattersCreating new customer accounts and maintaining accurate records for existing clientsProcessing customer orders using ERP systems and responding to order progress enquiriesManaging invoicing and order acknowledgement processesHandling quotations and supporting contract review activitiesProviding support to external Sales EngineersProcessing customer claims, returns, and creditsUpdating and maintaining CRM systemsLiaising with European sales teams to gather information and support customer requestsAbout YouPrevious experience in a customer service or similar administrative roleEducated to GCSE level (Grade 4/C or above) in English and Maths (or equivalent)Strong working knowledge of Microsoft Office, particularly Word and ExcelHighly organised with the ability to prioritise workload and work under pressureExperience with ERP/MRP systems is desirable but not essentialBackground in engineering or manufacturing would be advantageousWhat’s on Offer33 days holiday including bank holidays (with a Christmas shutdown allocation)Private healthcare after successful completion of probationGenerous pension schemeEmployee benefits platform offering retail discounts and cashback24/7 Employee Assistance Programme (EAP)Cycle to work schemeProfit sharing schemeCompany sick payIf you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you.Apply now to join our client’s team.If you experience any issues applying, please send your CV along with the name of the role you are applying for to .Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies – Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer….