Head of FM – Hard Services (Technical)
£78,000 + Car Allowance + Bonus + Private Healthcare
Onsite Millsike Prison York
The Opportunity
We’re looking for an experienced Head of FM to lead Hard Services across a prison estate.
This role sits at the heart of the operation — you’ll be responsible for safe, compliant, high-performing FM delivery, while leading teams and building strong relationships with HMPPS and key stakeholders.
You’ll have real ownership, managing performance, risk, and budgets in a complex, highly regulated environment.
The Role
You’ll take the lead on all FM service delivery, making sure everything meets statutory requirements, contract standards, and HMPPS expectations.
Alongside day-to-day oversight, you’ll drive maintenance (SFG20), lifecycle planning, and asset management, ensuring risks are controlled and services run smoothly.
You’ll also represent the business with the client — leading meetings, resolving issues, and identifying opportunities to improve service and reduce cost.
Internally, you’ll lead and develop your teams, managing recruitment, performance, ER matters, and engagement, while creating a strong, inclusive culture.
Financially, you’ll own the budget, forecasts, and reporting, making sure performance stays on track and within agreed parameters.
What You’ll Bring
You’ll already have a strong background in Hard FM or TFM leadership, ideally within a prison or secure environment, supported by an engineering qualification.
You’ll understand building services, maintenance standards (SFG20), and FM compliance, and be confident managing performance across a complex estate.
Experience leading large teams, handling people matters, and delivering service plans and KPIs is key, alongside strong financial and commercial awareness.
You’ll also bring:
- IOSH (essential), NEBOSH desirable
- Professional membership (IWFM, CMI or CMIOSH)
- Confidence with data, reporting, and performance analysis
- The ability to manage risk, priorities, and multiple workstreams
Just as important is how you lead — you’ll be a clear communicator, proactive problem solver, and someone who builds trust quickly.
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