Contek Recruitment Solutions are collaborating with our client who are aleading HGV Vehicle manufacturer, the role involves working in their automotiveparts department that specialisesin providing high-quality, genuine OE parts to their client base. Offering a competitive salary between 37,000.00 – 40,000.00 per annum, dependent on experience, and a supportive work environment with a focus on professional growth and development.
Why This Role Stands Out:– Competitive salary with potential for growth based on performance.– Work-life balance with a structured 40-hour work week, including early finish on Fridays.– Opportunity to be the go-to specialist for technical parts advice.– Collaborative environment working closely with engineering and technical teams.– Play a pivotal role in driving parts accuracy and customer satisfaction.
Key Responsibilities:– Handle customer enquiries via phone and email with confidence and expertise.– Identify and supply the correct parts first time, every time.– Prepare quotes and promote genuine OE parts.– Act as the first point of contact for complex and escalated parts queries.– Manage parts data, vehicle BOMs, and engineering changes within electronic parts catalogues.
Skills, Experience, and Education:– Communication: Confident communicator with a professional telephone manner and the ability to handle complex queries effectively.– Knowledge/Expertise: Strong automotive parts knowledge with hands-on aftermarket experience and the ability to interpret parts data and engineering changes.– Innovation: Technically minded, capable of identifying part failure trends and producing technical parts bulletins.– Business Impact: Proven ability to deliver excellent customer service in a fast-paced environment, contributing to overall customer satisfaction and business success.
Accountabilities:– Ensure timely and accurate completion of tasks related to parts identification and supply.– Provide leadership in resolving complex parts queries and improving parts accuracy.
Call to Action: Ready to take your expertise in automotive parts to the next level? Join a dynamic team where your skills will make a significant impact. Apply today.
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