Visitor Services Manager : Norfolk

Job Title: Visitor Operations Manager

Salary: Up to A GBP 45,000 + Benefits

Location: Norfolk

Key Responsibilities

• Lead and develop high‑performing operational teams
• Oversee daily visitor operations across multiple departments and sites
• Deliver exceptional customer service and visitor experience standards
• Manage recruitment, training, staffing, and performance
• Drive operational efficiency, budgeting, and cost control
• Act as Duty Manager and maintain a strong onsite leadership presence
• Support events, visitor programming, and continuous improvement initiatives
• Ensure compliance with health, safety, and security procedures
• Handle customer feedback and resolve issues professionally

The Ideal Candidate

• Proven experience in visitor operations, hospitality, or customer‑facing environments
• Strong leadership and people management skills
• Experience managing large teams and fast‑paced operations
• Commercially aware with budgeting experience
• Highly organised, proactive, and solutions‑focused
• Passionate about delivering exceptional customer experiences
• Flexible approach, including weekends and evenings

Benefits

• Competitive salary and benefits package
• Career development opportunities
• Supportive and collaborative team culture

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