Job title: Customer Assurance Manager
Job reference: REQ0002357
Date posted: 20/05/2026
Application closing date: 01/06/2026
Location: Gateshead
Salary: £39,000 per year
Package: 27 days holiday per year (plus bank holidays), which increases with service. Excellent pension scheme, staff discount scheme.
Contractual hours: 35 hours per week
Basis: Full time
Job category/type: Blank
Attachments: JD – Customer Assurance Manager – Apr 26.docx
£39,000 per yearBased onsite in Gateshead 5 days per week35 hours per weekPermanent
Are you an experienced compliance professional who knows how to protect income, manage risk and support business growth?
This is a senior role with real impact. You will own and lead all customer assurance and compliance activity, making sure we meet current and future certification, audit and risk requirements across commercial and non‑commercial work. Your work will help us win and retain significant contracts, reduce risk and strengthen our competitive position.
You will lead ISO and security accreditations, manage customer audits and questionnaires, maintain the risk register and drive continuous improvement across operations. You’ll also set policies and processes, oversee disaster recovery planning, ensure teams are trained and security‑cleared, and manage the Assurance team budget.
We’re looking for someone with strong experience of managing compliance frameworks and certifications in a complex environment, who can influence senior stakeholders and work confidently with external auditors and customers. You’ll be organised, solutions‑focused and comfortable leading change, with the ability to explain compliance clearly and practically to people at all levels.
If you enjoy leading assurance activity that really matters and want a role where your expertise directly supports growth and resilience, we’d love to hear from you.
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 27 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.
How to Apply
If you’d like to apply for this opportunity, please apply online, uploading your CV and supporting statement, telling us how you meet the essential criteria in the person specification.
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