Job Overview
We have a great career opportunity for a Senior Account Manager to join a leading brand management company seeing continuous expansion. You will be responsible for the overseeing of customer service activities relating to the supply of our client’s goods and services to a key blue‑chip client; upholding and developing the client relationship and ensuring consistent quality of work produced.
The ideal candidate will have 4 years’ proven client services experience in the packaging graphics industry, along with broad technical knowledge of various printing processes, including flexographic, gravure and litho. We are looking for someone with good general managerial skills, including interpersonal and client service skills, administrative and financial efficiency, effective prioritisation of projects and ability to cope under pressure.
You will have one main goal to focus on, the delivery of customer service based on measurable key performance indicators and quality control. A good understanding of reprographics, print and the FMCG customer service industry is required.
Qualifications
- Minimum 4 years of proven client services experience in the packaging graphics industry.
- Broad technical knowledge of printing processes (flexographic, gravure, litho).
- Strong general managerial skills, including interpersonal, administrative and financial efficiency.
- Effective prioritisation of projects and ability to work under pressure.
- Good understanding of reprographics, print and the FMCG customer service industry.
- Residency in the UK and prior experience in the print, packaging or paper sectors.
Key Responsibilities
- Liaise with the client on existing and forthcoming projects, including planning and development of plans to complete those projects within the client time scales and to the quality levels expected.
- Oversee and input client briefs accurately to optimise production.
- Liaise between the client and the production team leader to ensure all information is correctly interpreted both creatively and in terms of timings.
- Uphold and represent the company daily, developing relationships with all relevant departments.
Additional Information
Applicants are required to be residents of the UK and to have recent experience in the print, packaging, or paper sectors.
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