Senior UX Research Lead, Digital Experience

Sky is seeking a Lead User Researcher for their Digital Customer Experience team. This hybrid role involves leading research initiatives to understand customer needs and contributing to transforming digital journeys on the My Sky app.

You will work within a collaborative environment, championing user-centered design and ensuring that every digital interaction reflects Sky’s brand standards. Candidates should have proven experience leading user research and strong skills in both qualitative and quantitative methods.

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