Head of Commercial – Utilities (Critical Environments)
Lead Commercial Performance in Critical Infrastructure
Are you an experienced commercial leader ready to make an impact in a high-risk, highly regulated environment? We’re looking for a Head of Commercial to lead our Utilities portfolio within our Critical Environments business—ensuring commercial excellence across contracts that underpin essential infrastructure.
This is a pivotal role where precision, risk management, and strategic insight are key. You’ll operate at the heart of complex, technical contracts—protecting value, driving performance, and ensuring we consistently meet our commercial and contractual obligations.
What You’ll Be Doing
Strategic Commercial Leadership
- Identify and drive commercial value and margin improvement across critical utilities contracts
- Provide expert guidance to Account Directors and Managers across the full contract lifecycle
- Support bid activity and contract retention, ensuring robust commercial outcomes
Contract & Performance Management
- Oversee key commercial processes including contract variations, notices, and compliance tracking
- Ensure price adjustments, indexation, and contractual entitlements are applied accurately and on time
- Maintain strong governance over contract documentation and data integrity
Operational & Financial Impact
- Support mobilisation and re-mobilisation of complex, high-risk environments
- Lead commercial input into contract reviews, performance improvement, and re-pricing strategies
- Work closely with operational teams to resolve disputes and manage claims effectively
Insight, Risk & Reporting
- Deliver clear and structured reporting on commercial risks and opportunities to senior leadership
- Develop and implement strategies to mitigate risk and maximise value in a regulated environment
Collaboration & Leadership
- Build strong relationships with clients operating in critical infrastructure environments
- Provide commercial training and support to operational and finance teams
- Contribute to cross-functional initiatives and strategic improvement projects
What We’re Looking For
Your Experience & Expertise
- Proven commercial leadership within the FM sector, ideally in utilities or critical environments
- Demonstrable track record of protecting margin and improving profitability in complex contracts
- Strong understanding of contract models, commercial structures, and risk allocation
- In-depth knowledge of payment mechanisms, SLAs, KPIs, and performance risk mitigation
- Experience managing claims, disputes, and contractual negotiations
Your Skills & Style
You are a detail-focused and commercially astute leader who thrives in complex, high-stakes environments. You bring a structured and analytical approach, with the ability to manage risk while identifying opportunities for improvement. Calm and composed under pressure, you are confident navigating challenging situations and making sound decisions in fast-moving or critical scenarios. You communicate with clarity and authority, building strong relationships with both internal teams and senior client stakeholders. With strong organisational, reporting, and negotiation skills, you bring both strategic oversight and hands-on delivery to everything you do.
Why Join Us?
This is an opportunity to take on a senior leadership role within a critical and technically complex business unit, where your expertise will directly support the delivery of essential infrastructure services. You’ll work in an environment where precision, compliance, and commercial discipline are vital, partnering with senior stakeholders to influence strategy and drive performance. As part of a forward-thinking organisation, you’ll have the opportunity to make a meaningful impact—enhancing contract performance, managing risk, and contributing to the success of a business that operates at the heart of critical environments.
Ready to take the lead?
If you’re ready to apply your commercial expertise in a high-impact, critical environment, we’d love to hear from you.
Apply Now
We would love to hear from you.
#J-18808-Ljbffr…