This is an exciting entry level position into the world of Recruitment Software and the SAAS (Software as a Service) industry for a proven hard-working, dedicated individual. As a Junior Customer & Candidate Support Executive your primary role will be to provide system support, for our product, to our customers and their candidates. You will be part of the Client Services team, who support our vast array of customers.
You will need to demonstrate excellent written and verbal communication skills with a strong, confident command of the English language. An ability to analyse problems, deconstruct them and identify working solutions will be put to the test. Learning new applications and tech should be a cinch for you and something you enjoy doing and are able to showcase. A positive ‘can do’ attitude and willingness to muck in and help where help is needed will stand you in good stead.
You will be provided with training and will be able to develop a career in this exciting technology sector. This can be demonstrated by a number of our Support Executives now progressing their career into other roles within Oleeo.
You will need to gain security clearance for this role, which requires that you have been resident in the UK for the last 5 years and do not hold any criminal convictions.
Key responsibilities will include:
- Investigate issues with candidate and customer interfaces, provide solutions where possible and appropriate, escalating to 3rd line support where needed
- Identify changes that would improve the candidate experience and reduce queries
- Meet set SLAs on all candidate and customer support requests
- Contribute to and manage case triage on Customer & Candidate queries
- Handle multiple queries and tasks simultaneously, managing and meeting expectations and deadlines accordingly
- Delight our customers with excellent service, always
- Complete all training modules and pass all associated tests in a timely manner
This role would suit someone with:
- A demonstrable interest in Information Technology (via qualifications taken or evidence of technology/IT activities outside of education)
- Previous Customer Service experience
- Demonstrated experience of high-volume tasks and ability to multi-task
- Excellent written and verbal communication skills
- An ability to work efficiently independently, consistently
- Excellent analytical and problem solving skills
- Strong team working skills
- A passion for technology and customer service
#J-18808-Ljbffr…