Account Director – Group Sales

About Four Seasons Four Seasons is a global luxury hotel management company dedicated to creating exceptional guest experiences while fostering a world‑class employee culture.

What you will do

• Drive revenue growth by developing and executing strategic, data-informed sales plans that deliver against ambitious targets.
• Manage and grow a portfolio of key accounts, ensuring strong penetration and long‑term value.
• Identify and secure new business opportunities across group segments, including corporate clients, agencies and destination wedding planners.
• Build and maintain strong relationships with senior decision‑makers, acting as a trusted partner across the global portfolio.
• Deliver impactful presentations and proposals, both in‑person and virtually, to influence and convert business.
• Collaborate closely with on‑property sales teams and global stakeholders to align strategies and maximise performance.
• Lead and participate in sales trips, client visits, trade shows, and high‑impact customer events across the UK, Ireland and Scandinavia.
• Monitor performance through CRM systems, maintaining accurate pipelines, forecasts and reporting insights.
• Balance proactive outbound sales efforts with effective management of inbound opportunities.
• Solve complex client challenges with innovative, commercially driven solutions.

What you bring

• Proven experience (5+ years) in luxury hospitality sales, with a strong track record in group sales and exceeding revenue goals.
• Deep understanding of the UK market, with knowledge of Ireland or Scandinavia considered an advantage.
• Demonstrated experience managing multi‑property or global accounts, with strong commercial acumen.
• Established network across agencies, corporate clients or celebration planners preferred.
• Exceptional relationship‑building and influencing skills, with the ability to navigate complex client organisations.
• Highly organised, with the ability to manage multiple priorities in a fast‑paced, global environment.
• Strategic mindset combined with a hands‑on, results‑driven approach.
• Excellent communication and presentation skills, both written and verbal.
• Proficiency in CRM platforms such as Salesforce and strong analytical/reporting capability.
• A collaborative, team‑oriented approach with high levels of motivation, creativity and resilience.
• Bachelor’s degree preferred; additional languages are an advantage.
• Willingness to travel internationally (approximately 15‑20%).

What we offer

• A dynamic international environment with exposure to a global portfolio.
• Hybrid working based in our London Corporate Office.
• Competitive salary and excellent benefits, including personal medical insurance, meal allowance and other allowances.
• Employee discount for stays at any Four Seasons worldwide.
• Ongoing professional development and career growth opportunities.

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