Guest Services Executive – The Peak – Jumeirah Carlton Tower

About The Job

An opportunity has arisen for a Guest Services Executive to join us at Jumeirah Carlton Tower.

Responsibilities

• Provide guests with a unique and outstanding experience
• Maintain a friendly and professional demeanor in all guest interactions
• Warmly welcome, orient, and assist guests with efficient service
• Demonstrate in-depth knowledge of your area (Spa, Health Club, Front Office Operations, and Experience Team)
• Respond confidently to all queries related to facilities, products, and services
• Guide guests on available offerings and actively promote services
• Upsell relevant products and services to support revenue and repeat business

About you

The ideal candidate for this position will have the following experience and qualifications:

• Excellent listening skills and customer orientation.
• Adaptability and appreciation of cultural diversity
• Adaptable and flexible

Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Jumeirah perks website access – discount
• Dry cleaning of uniform or Business attire

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