Car Dealership Service Advisor

Service Advisor – Car Dealership

Basingstoke

Up to £34,000 basic, OTE £40,000

Full-time | Permanent | Monday – Friday 7:30am – 17:30pm, 1 in 4 Saturdays

The Role

We’re looking for a Service Advisor to join a busy car dealership in Basingstoke. You’ll be the key link between customers and the workshop, delivering excellent service and ensuring a smooth customer journey from booking to handover.

Duties

• Meet and greet service customers in the dealership
• Manage bookings, job cards, and workshop scheduling
• Upsell service plans, products, and accessories
• Keep customers updated on progress, costs, and approvals
• Ensure a professional handover on completion of work
• Deliver outstanding customer service to increase retention

Requirements

• Previous experience as a Service Advisor in a car dealership or motor trade environment
• Strong communication and customer-facing skills
• Ability to upsell products and meet targets
• Good organisational and IT skills (DMS experience an advantage)
• Full UK Driving Licence preferred

Benefits

• Up to £34,000 basic + bonus scheme
• Training and career progression with a franchised dealership
• Staff discounts on cars, service, and parts
• Pension scheme and company benefits
• Friendly, supportive dealership team

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