eCommerce Executive

Truckman and ARB UK are leading suppliers of pickup truck accessories and 4×4 equipment, serving both trade and retail customers across the UK.

We’re looking for an eCommerce Executive to support the day-to-day running and optimisation of our two online brands, Truckman and ARB UK. This role will play a key part in ensuring both websites are trading effectively, products are well presented, and customers have a smooth online experience.

This is a great opportunity for someone looking to develop their career in eCommerce, working across two growing brands with a varied product range and busy trading environment, with scope to grow into a more senior eCommerce or trading role over time.

The job

• Manage day-to-day website operations across Truckman and ARB UK
• Upload and maintain product listings, ensuring accurate pricing, descriptions, and imagery
• Support the execution of promotions, campaigns, and seasonal offers
• Work with internal and external teams (developers, designers, agencies) to implement website updates and improvements
• Monitor website performance, identifying issues and opportunities to improve conversion
• Take ownership of key areas of site performance and contribute ideas to improve trading and conversion
• Support trading activity, including analysing performance and suggesting improvements to drive revenue
• Assist with merchandising, including category management and on-site search optimisation
• Carry out regular site checks to ensure everything is functioning correctly (products, checkout, navigation)
• Support with content updates, blogs, landing pages, and campaign pages
• Help manage customer journey improvements across both sites
• Support customer service activity via Gorgias, assisting with queries across email and live chat where required
• Work closely with the customer service team to ensure a smooth end-to-end customer experience
• Assist with order processing, issue resolution, and general customer enquiries during busy periods
• Use and support internal ERP systems for order management, stock control, and data accuracy

What sort of person are we looking for?

• Previous experience in an eCommerce or digital role
• Familiarity with platforms such as Magento / Adobe Commerce (or similar)
• Experience with email marketing tools (e.g. Mailchimp)
• Strong attention to detail and organisational skills
• Good understanding of online merchandising and customer experience
• Comfortable working with data and identifying trends
• Basic understanding of SEO principles
• Experience with analytics tools such as Google Analytics (GA4)
• Strong communication skills and ability to work across teams
• Experience with Meta and Google Ads
• Basic HTML knowledge
• Experience using customer service platforms such as Gorgias (or similar)
• Familiarity with ERP systems
• Understanding of order workflows, stock management, and fulfilment processes

Benefits

• Competitive salary
• 22 days holiday plus bank holidays
• 4 x salary Life Insurance Cover
• Pension scheme
• Company pension
• Branded workwear provided
• On-site parking
• Free tea and coffee
• Cycle to work scheme
• Opportunity for progression within a growing eCommerce team

Note

• Working hours are Monday to Friday, between 9:00am – 5:30pm

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