Sales Operations & Customer Service Executive – DACH

A global leader in the fashion industry, this company brings together a portfolio of premium, market-leading brands known for quality, innovation, and timeless design. As they continue to strengthen their presence across Europe, they are seeking a Sales Operations & Customer Service Executive – DACH, GERMAN SPEAKER, to support their growth, elevate the customer experience, and ensure seamless operational excellence across the region.

You must have B2B experience.

Main Responsibilities

• Produce and manage orderbooks, ensuring accuracy and alignment with customer needs and business targets.
• Enter and maintain customer data, including orders, pricing, part numbers, and VAS.
• Collaborate with Sales, Logistics, Operations, and the warehouse to resolve issues and ensure smooth, timely order processing and shipments.
• Analyse orderbooks, communicate challenges to customers and sales, and support order allocation.
• Build strong relationships with internal and external customers, providing support on pricing, credits, invoices, and recurring issues.
• Monitor key performance metrics, attend training, and assist with additional duties or projects as needed.

Person Specifications

• Excellent working knowledge of Microsoft Office, in particular, Excel
• STYLEman experience is desirable, but not essential
• Excellent communication and organisational skills
• Passionate about customer service
• Excellent verbal and written communication skills

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