Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. To prioritise workload and meet contractual deadlines. Portray Kings Secure in a professional manner. To work as part of a team to achieve an impeccable delivery of service.
Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice.
This role requires shift working in line with the departments 24/7 operation. No previous experience in a technical support role required and a full training package will be provided. The shift pattern is 4 off, 4 off. This will be 2 days working 07:00 – 19:00 then it will be 2 nights working 19:00 – 07:00.
Key Job Responsibilities:
- To provide technical support to end users and engineers both internally and externally.
- To ensure prompt and accurate processing of customer requests whether received by telephone, written correspondence and electronically via e-mail and web portals.
- To ensure prompt and accurate information is scheduled.
- To answer customer telephone calls ensuring internal customer service standards are met.
- To provide a positive experience for customers ensuring prompt and accurate information is captured.
- Any other reasonable requests from the line manager and SLT members.
- To provide support to the Service Scheduling Team when required.
- Embrace new customers and technologies the company adopt.
Requirements
- Excellent telephone manner
- PC Literate
- Team Player
- Strong Interpersonal and communication skills
- Ability to prioritize workloads
- Exceed all tasks given
- Be an ambassador for Kings at all times, displaying quality and excellence in all dealings with external and internal customers and suppliers
- Ability to work within a continually changing environment
When Kings carry out recruitment, we do so as an Equal Opportunities Employer.
Benefits Include:
- Supportive and Collaborative Environment
- Company Health Care Plan
- Company Pension
- Life Insurance
- Referral Scheme
- Employee Recognition Scheme
- Employee Benefits Programme including shopping vouchers and discount; up to £1,200 a year on real savings for everyday needs
- Cycle to Work Scheme
- Wagestream – Get instant access to your wages through our financial wellbeing tool.
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