Job Overview
AWS Utility Computing (UC) provides product innovations—from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2)—to consistently released new product innovations that set AWS’s services apart. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
Key Responsibilities
- Work proactively to solve potential problems and inefficiencies; communicate clearly and collaborate with others to deliver results with minimal supervision.
- Participate in a 24/7 on‑call rotation to troubleshoot high‑severity issues.
- Analyze dashboards and investigate metrics with a vision for improvements.
- Troubleshoot and diagnose problems and work on solutions.
- Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation.
- Discuss radical new approaches to automate operational issues, assess risks, and develop creative solutions.
Basic Qualifications
- Bachelor’s degree in Computer Science or a related technical field.
- Knowledge of networking fundamentals.
- Experience working in a 24/7 production environment.
- Experience in Linux systems administration and/or development.
- Experience working in at least two of the following languages: Python, Java, Perl, PHP, Ruby, or Bash/Shell.
- Must be a UK national and able to obtain and maintain a UK Government Security Clearance (see https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels).
Preferred Qualifications
- Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems.
- Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration.
- Experience in network capture and systems troubleshooting.
- Experience building scripts, tooling, and automation for large‑scale computing environments.
EEO Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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