IT Support Engineer (on-site)

Syntax Integration Limited are award winning UK IT support specialists, with over 30 years of experience providing IT support in the heart of London.

This is a IT Support Engineer position supporting VIP and executive users, based on-site in central London, five days per week.

The successful candidate will demonstrate strong communication skills and a high standard of customer service. We are seeking a self-motivated, professional and well‑organised individual.

Key Responsibilities

• As a Senior IT Support Engineer, you will play a crucial role in our organisation, providing expertise in a multi‑technology environment
• In addition to your technical skills, you will be responsible for ensuring a seamless experience for our clients while upholding our company’s values and culture
• This role requires a presentable, patient, and well‑spoken individual, who can adapt to varying schedules and very occasional weekend work

Technical Skills

• Expertise of on‑premise environments, including desktops, networking, and audio‑visual/video conference systems
• Comfortable using bespoke/in‑house for IT Support, Software assignment, device building, all‑round troubleshooting
• Experience with Microsoft Cloud solutions, Office/(Exchange Online, SharePoint Online, OneDrive for Business, etc.)
• Experience supporting financial applications such as Bloomberg terminal, Capital IQ, Macabacus etc
• Experience with ControlUP monitoring tool
• Understanding of Windows Server Operating Systems
• Strong understanding of Windows PC, laptops and VDI
• Good experience with laptop/desktop hardware troubleshooting
• Strong understanding of Citrix applications
• Practical knowledge of DNS, DHCP, Active Directory, Exchange
• General knowledge and troubleshooting of smart phones (iOS and Android) and tablets (iPad)
• Manage inventory and assets
• Assist with any other IT support elements when required
• Assist with project delivery tasks as needed
• Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber Sec, Windows, NetOps and maintain a high level of service

Soft Skills

• 5‑10 years of relevant experience in a multi‑technology environment, with a strong track record of success
• Experience of providing white glove on‑site end‑user support within the financial services sector
• Communicate confidently with senior staff in the financial services sector, understanding their needs and addressing their technical concerns with professionalism and respect
• A deep understanding of the financial services industry and its unique technology requirements.
• Strong problem‑solving and troubleshooting abilities
• Exceptional communication skills, with the capacity to convey technical information clearly and effectively
• A proven ability to work effectively both independently and as part of a team
• Offer high‑quality end user support, ensuring client issues are resolved efficiently and effectively
• Work collaboratively with the team to ensure client satisfaction and maintain the highest standards of service
• Stay up‑to‑date with the latest developments in technology and industry trends to provide innovative solutions to our clients

Technical Certifications

• Microsoft certifications – Microsoft 365 Fundamentals (MS‑900) and Microsoft Azure Fundamentals (AZ‑900)

Shift Pattern

Monday – Friday: 09:30am-18:00pm/9:00am-5:30pm

• Willing to be flexible in terms of earlier start/later end time, possibility of very limited weekend work

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