Working Pattern: Hybrid – 1 day per week in London office
Salary: £40,000 + performance based bonus + excellent benefits
Start Date: ASAP
Sector: SME | Insurance | Regulated Environment | FinServ
Company Overview
We’re excited to be exclusively partnering with a business that passionately cares about their customers and their employees, who are going through an exciting period of growth and investment.
Applicants with experience in a scaling SME business with end-to-end IT support would be ideal, or you may be someone who has worked in a standalone IT role looking for a new challenge.
You will also have experience in bespoke web application and website support, including configuring, managing, testing content, debugging sites, etc.
Role Overview
This is a key role within a small but growing IT team in a fast-paced SME setting, and you will be supporting a busy environment (both remotely and on-site), working on a wide range of IT support.
Key Responsibilities
- Bespoke web application and website support (configuring, managing, testing apps, setting up SharePoint sites, debugging websites, testing content, etc.)
- Supporting stakeholders across the business including C-suite with confident and clear communication skills
- 1st and 2nd line – M365, Azure, SharePoint configuration, hardware, desktop support
- Liaising with MSPs to manage 3rd line escalations (bespoke CRM and applications, B2C platform, multiple third party systems)
- Monitoring tickets and replicating bugs, producing clear bug reports
- Supporting with system and data security within an SME setting, including running vulnerability scans and coordinating penetration testing
- System administration and process improvement (ITIL)
- UAT and UAT support
- Manage IT assets including equipment, licensing, subscriptions, and domains
- Project support and coordination of technology changes
- Supporting an overseas call-centre function
- Contribute to project delivery within a lean, fast-moving environment with high IT demands
Requirements
- End-to-end IT support in an SME setting or as a standalone role, dealing with a broad range of IT support
- Bespoke web application and website configuration, management, testing, debugging, etc.
- M365, Azure, SharePoint, experience supporting CRMs and bespoke applications
- Confident communication skills and the ability to support stakeholders across the business, including C-suite
- Cybersecurity awareness and experience managing security-related activity
- The ability to work both remotely and in the London office, in a high-demand and fast-paced role
- Must have the right to work in the UK — no sponsorship available
- Experience working in insurance or a regulated environment would be preferable
- ITIL certification or other relevant professional qualifications
- Experience managing third-party suppliers
- 25 days annual leave, increasing with service
- Nomad policy – work abroad for up to 4 weeks per year
- Annual travel insurance
- Life cover (4× salary) and income protection
- 4% matched pension + salary sacrifice option
- Enhanced family leave
- Regular team socials plus birthday and Christmas gifts
- Family & friends discount on products
Apply Now
If you’re a passionate and experienced IT Analyst with a wide range of skills, from bespoke websites to web apps to desktop and beyond, and you enjoy working in fast-paced collaborative environments, then apply now!
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