Operations Manager

Our Operations Managers play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.

Responsibilities

• Overseeing the store operations to maximise profitable sales and growth
• Take the lead in creating a great place to work for everyone, whilst allowing your team the opportunity to develop within Dobbies
• Sparking your team’s passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience
• Working closely with our central support teams, maintaining excellent communication to improve our business
• Ensuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfare
• Take a lead in ensuring audit controls are in place, maintaining company best practice and coaching the whole team on good governance
• Monitor and maintain full stock management process across the store, from goods in to strong visual merchandising
• Act as deputy to the General Manager in their absence
• As a member of the senior management team, you will also have duty manager responsibilities including key holder duties

Who We Are Looking For

• You’ll bring operations expertise with experience of retail operations management
• Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working
• A proven ability to manage stock controls and strict adherence to health & safety regulations
• Ability to identify training needs. You’ll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment
• Adaptability. You’ll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements
• Positivity managing change, you’ll lead the team through each season with care and motivation to deliver the best
• Can demonstrate our values at all times – we’re one team getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

What We Offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

#J-18808-Ljbffr…