About the role
We are looking for an organised and customer‑focused Repairs Planner to coordinate and schedule responsive repairs across the Council’s housing stock and corporate properties.
You will play a key role in ensuring repairs are planned efficiently, appointments are managed effectively, and residents receive a high standard of service. You will work closely with operatives, contractors and internal teams to help deliver timely repairs, maximise first‑time fixes and ensure compliance with regulatory and statutory requirements, including Awaab’s Law and the Regulator of Social Housing standards.
Responsibilities
- Schedule and coordinate responsive repairs appointments for residents and contractors
- Prioritise urgent repairs, including damp and mould cases, in line with statutory timescales
- Monitor operative availability and reallocate resources where required
- Provide updates and support to residents regarding ongoing repairs
- Work closely with operatives, contractors and internal teams to ensure smooth day‑to‑day operations
- Maintain accurate records, reports and scheduling data across repairs systems
- Support performance monitoring and service improvement initiatives
- Deliver excellent customer service across telephone and email enquiries
Qualifications
You will have experience in scheduling, planning or coordinating repairs or maintenance services within a fast‑paced environment.
- Strong organisational and planning skills
- Excellent communication and customer service skills
- Experience working with repairs, housing or maintenance systems
- Ability to manage changing priorities and workloads
- Good attention to detail and problem‑solving skills
- Confidence working with contractors, operatives and residents
- A proactive and team‑focused approach
Benefits
- Flexible Working Hours – recognise the importance of flexibility in managing your work and personal life.
- 36 Hour Week – enjoy a standard 36‑hour workweek for all full‑time staff.
- Generous Holiday Entitlement – increasing with length of service (for non‑casual roles).
- Hillingdon Sports & Leisure – discounts at council‑owned leisure centres and swimming pools across the borough.
- Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
- Cycle to Work – eco‑friendly commuting with our cycle purchase scheme. Bicycle parking, lockers, and showers at the Civic Centre.
- Local Government Pension Scheme – access to the pension scheme and membership to the Credit Union.
- Vivup Benefits – access a variety of offers and discounts through our Vivup Benefits.
- Mental Health Support and Counselling Services – mental health first aiders trained to identify, understand and help employees with mental health issues; free 24‑hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
- Travel Support – make your daily commute easier with season ticket loans and free car parking.
Equity, Diversity and Inclusion Statement
At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation’s success.
Recruitment Information
Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. Candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.
Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre‑employment screening:
- 2 years of referencing
Please note
Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.
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