The Opportunity
The Hire Desk Controller will be responsible for ensuring the smooth hire of equipment, machinery, and tools, supporting customers with timely availability and delivery. The role also involves handling customer enquiries, processing orders, coordinating equipment logistics, and managing invoice queries in a busy operational environment.
Application Deadline
5 June 2026
Department
Plant & Transport
Location
Borehamwood
Responsibilities
- Respond to customer enquiries about hire, providing quotes, and resolving issues or complaints
- Process new hire requests, manage existing orders, and coordinate collections
- Ensure the right equipment is available, checking stock levels, and liaising with the workshop for maintenance
- Maintain accurate records of hires, process invoice queries, and assist with stock control
Skills, Knowledge and Expertise
- Strong communication and customer service skills
- Ability to manage multiple tasks and prioritise efficiently
- Knowledge of hire industry practices and relevant software
- Problem‑solving and organisational skills
- Good attention to detail and accuracy
What We Offer
OCU offers a flexible and supportive working environment, empowering employees with autonomy, opportunities for professional growth and a comprehensive benefits package designed to support both career development and wellbeing.
Equal Opportunities
To ensure that everyone has a fair opportunity to join our team, please inform us if you require any reasonable adjustments to our recruitment and interview process, by emailing recruitment@ocugroup.com.
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