Roxy Ball Room London Old Street – New Open!
Roxy Ball Room is the home of booze and ball games! One for the adults, as we are always an 18+ venue. Offering a wide range of gaming options from duck pin bowling to tech darts, karaoke to ice-free curling, get your balls wet with beer pong or try your hand at the exclusive Roxy creation Crazy Pool! Set to a classic rock & indie playlist with a drinks menu to knock your pins down, Roxy Ball Room is the place to be.
Started by 2 brothers 13 years ago, falling under the Professionals At Play umbrella, we now operate 28 sites nationwide with many more to come!
General Manager
What we’d expect from you
In a General Manager we want a leader that drives the business forward in a role that requires you to be a real team player with a passion for hospitality. Winning personality and a fun-loving spirit are a must!
Role Responsibilities
- Ensure we are delivering the best gaming experience for our guests on every visit.
- Creating and delivering quarterly business plans.
- Leading by example through; Training, coaching and developing a winning team.
- Managing a P&L to meet financial targets and expectations.
- Ensuring the business is managed correctly to achieve Quarterly and Yearly Bonus.
- Managing the Safety, Security and licensing aspects of the business.
- Managing our guest experience platform to improve service and standards.
- Maintain a fun and engaging culture using our Brand Standards and Company Ethos.
- Monthly reviews with all your team members encouraging their growth and development.
- Ensuring service standards and duty management are upheld throughout operating hours.
- Be an industry expert in all areas of duty management.
What we want from an individual
- Passionate attitude.
- Loves to be professional playful.
- Always gives good energy.
- Your team. Every time.
- Can you motivate and lead a team?
- Display a good work ethic and share knowledge?
- Confidently create positive team culture and reinforcement?
- Work Autonomously and utilise resources where available?
What you get
- Very competitive salary.
- Achievable bonus scheme.
- Tips & service charge shared equally amongst the whole team.
- 50% off food and drink & free gaming.
- Regular team incentives- with rewards including paid trips abroad!
- 2 Staff Socials throughout the year.
- Employee Assistance Program that includes access to free counselling services.
- Further development opportunities within the company growth.
- Development courses including; leadership, mental health awareness, first aid and personal licences.
- Access to Rewards Gateway, offering discounts at 100s of retailers.
- Holiday allowance increasing each year with length of service.
- Cycle2Work Scheme.
- SmartTech – buy tech from Currys and spread the cost interest free!
- Full access to your Tips & Service Charge weekly through TiPJAR.
Job specifics
- 45hr working week across 5 shifts.
- It is expected that you will be available to work weekends and public holidays.
- Expected to have a reliable commute to work.
- Managing a large team of up to 50 staff members.
- Reporting KPI’s weekly, monthly, and quarterly to the Area Operations Manager.
- Liaising with all departments of the Professionals At Play business including; marketing, sales, finance, operations and maintenance.
Think you’ve got what it takes to be in the Roxy team?
Hit apply now!
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