Position: Security Maintenance & Reactive Call Engineer
Job ID: 3562/3 | Location: South Wales (Cardiff & surrounding areas)
Type: Full-time, Permanent | Salary: £30,000-£40,000 per year (DOE)
Benefits: Company pension, cycle to work scheme, employee discount, referral programme, company events, 30 days holiday including bank holidays (Christmas & New Year shutdown), commission scheme (up to 5%), overtime available (optional), call‑out rota with standby & additional pay
Recruiter: HSB Technical Ltd, a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors.
Responsibilities
- Carry out routine maintenance of intruder alarm, CCTV, and access control systems
- Attend reactive call‑outs, diagnose faults, and resolve or elevate where required
- Complete electronic job sheets accurately and in a timely manner
- Communicate effectively with customers regarding works, updates, and follow‑up actions
- Provide feedback to the Operations Manager regarding additional works, upgrades, or rescheduling needs
- Represent the business professionally when on‑site across commercial, local authority, and domestic properties
- Participate in a call‑out rota (approx. 2 weeks on call, 3 times per year)
Qualifications and Requirements
- Minimum of 5 years experience working with security systems (intruder alarms, CCTV, access control)
- Strong fault‑finding and diagnostic skills
- Ability to work independently and as part of a team with a proactive, can‑do attitude
- Good communication skills and professional manner when dealing with customers
- Must be self‑disciplined and organised in completing and reporting work
- Full UK driving licence
- Must be able to pass BS7858 security screening, Enhanced DBS check, and police check
This vacancy is being advertised by HSB Technical Ltd, who has been appointed to act as a recruitment partner for this role.
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