We’re Hiring: Call Centre Manager (Sales) Location: Enfield (EN3) Hours: Monday–Saturday, 9:00 AM – 6:00 PM (with every other Wednesday off)
Car Planet is one of the UK’s fastest-growing used car supermarkets, with over 1,500 vehicles in stock and more than 1,500 sales each month. We’re driven by a mission to deliver a seamless, customer-first car-buying experience powered by smart data and great people. Our Watford and Barnet branches are supported by a high-performing call centre team focused on turning digital leads into showroom appointments—and that’s where you come in.
We’re looking for an experienced Sales Call Centre Manager to lead and scale our in-house team. You’ll start by managing a team of 5 agents, with the opportunity to grow this to 10, driving performance through coaching, structure, and data-led decision making.
Lead, train, and develop the call centre team to consistently hit appointment targets• Conduct daily call audits and provide hands-on coaching• Run team briefings and 1:1 performance sessions• Improve scripts, workflows, and sales techniques• Analyse performance data and present insights to senior leadership• Collaborate with sales managers to ensure high-quality appointments• Foster a high-performance, motivated team culture
Minimum 2 years’ experience managing a sales call centre or high-volume phone sales team✔️ Data-driven mindset with a focus on optimisation✔️ Experience with objection handling and sales scripting✔️ Automotive experience is a bonus, not essential
Real career progression in a fast-growing business✨…