This is a senior, market‑facing claims role with a strong technical and strategic focus, sitting at the heart of the Lloyd’s and London market. Supporting the delivery of the LMA’s claims strategy and market‑wide initiatives, the role offers a unique opportunity to help shape how claims are approached, developed and delivered across the market.
Working closely with senior claims leaders, committees and stakeholders, the role provides strategic leadership, advocacy and collective solutions on issues that matter to the market. As a key partner to the Claims Director, you will play an important role in shaping the future direction of claims and developing the next generation of claims leaders, while building a strong profile as a trusted and influential voice.
The position offers significant visibility and influence across the market, operating at the intersection of strategy, policy and people development, with a clear and credible pathway into broader senior leadership roles over time.
Job Purpose
To provide strategic leadership, technical expertise and market influence in support of the LMA’s claims strategy, helping to shape collective market initiatives, improve claims practice and develop future claims leaders across the Lloyd’s and London market.
Key Responsibilities
- Collaborate on the development and delivery of strategic plans and priorities that elevate claims, supporting the LMA’s goals and wider market outcomes.
- Lead two LMA Claims Committee (LMACC) advisory groups, including the Delegated Authority Claims Management Group and the Next Generation Claims Group, ensuring they are well‑run, strategically focused and delivering valued market outputs.
- Validate benefits and collective support for market initiatives, establishing programme plans, business cases, and securing and managing budgets.
- Advocate and influence across the Lloyd’s and London market, engaging senior claims stakeholders to build consensus and support for market initiatives.
- Provide subject‑matter guidance across technical and operational claims topics, supporting the Claims Director and wider LMA goals through whitepapers, consultations and market communications.
- Line manage and support the development of the Claims Operations Apprentice, ensuring exposure to relevant work, learning opportunities and successful completion of professional qualifications.
Person Specification
Technical Skills, Experience and Knowledge
- Strong technical understanding of claims management, gained through direct claims experience or equivalent industry roles, with exposure to both the Lloyd’s and London market.
- In‑depth understanding of claims schemes, market frameworks and delegated authority arrangements.
- Sound knowledge of operational management, including widely utilised performance metrics, data points, management information, and common process and practices.
- Good understanding of Lloyd’s regulatory frameworks for managing agents, including Principle Based Oversight and how performance oversight is administered.
- Awareness of current and emerging claims trends and opportunities and an understanding of the risks and potential benefits these present for the claims community and wider business.
- Awareness of relevant technologies and tools used across the market, including systems, data and analytics, automation and wider market innovations.
- Exposure to both operational and strategic aspects of claims management.
- Strong understanding of the London market claims community, including how managing agents, brokers and other market participants interact in practice.
- Experience leading projects or initiatives that require coordination, influence and delivery through others.
- Experience working with senior stakeholders, committees or market forums.
- Proven experience in materially contributing to or developing market guidance, whitepapers, consultation material and business cases.
Key Behaviours
- Communication: Communicates complex technical and operational claims topics clearly and confidently to senior market audiences, adapting style and approach to suit different contexts
- Stakeholder management and influence: Builds trust and credibility with senior claims stakeholders and uses influence to align differing perspectives and drive market wide initiatives forward
- Problem‑solving: Analyses complex and often ambiguous issues, thinking effectively both in the moment and reflectively to develop practical, sustainable solutions
- Leadership and people management: Brings out the best in others by providing clear direction, encouragement and development opportunities, including for emerging market leaders and developing professionals
LMA Values
- Trusted: Our expertise and independence enable us to influence, support and positively impact the market.
- Passionate: We take pride in helping the market to succeed and achieve great outcomes for our members and their customers.
- United: As a representative voice of our members, we connect and work with our people and communities to build consensus around a common purpose.
- Bold: We strive to be adventurous in what we do, allowing us to lead, challenge and think innovatively.
- Inclusive: We enrich the marketplace by developing people and seeking ideas from a wide variety of backgrounds, cultures, and skills. We embrace a diverse and flexible workplace.
Employee Benefits
The LMA offers a comprehensive package of employee benefits. These include but are not limited to:
- A competitive pension package with a generous employer contribution.
- An industry‑leading flexible working policy, built on trust. We enable our employees to choose how and where they work, at the LMA’s office in London EC3, or elsewhere in the UK, providing that it suits the interests of our members, the LMA team and themselves. We welcome an open discussion on flexible working and your overall working environment so we can explore solutions that suits both the business and the individual.
- A generous annual leave allowance, with the option to buy and sell holiday, plus additional paid leave for key life events.
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