SC Business Readiness Delivery Support CGEMJP00338563

Role Title: Business Readiness Delivery Support

Duration: 3 month contract

Location: Telford, Hybrid 2 days per week onsite

Rate: up to £450 p/d Umbrella inside IR35

Clearance required: Active SC Clearance is required

Role purpose / summary

Lead the planning, coordination and execution of business readiness activities for a complex government programme/project to ensure new capabilities are usable, safe, and adoptable across operational areas. You will own readiness planning, coordinate UAT/BAT (User/Business Acceptance Testing), manage change impacts, training and communications, and lead go-live preparation and transition to BAU. You will provide visible leadership across multidisciplinary teams and suppliers, enabling delivery at pace with a focus on user outcomes, service stability and benefits realisation.

Key Responsibilities

• Business Readiness Planning & Governance · Define and maintain the Business Readiness Plan, roadmap and acceptance criteria, aligned to programme milestones and benefits.
• Establish and operate readiness governance (readiness forums, checkpoints, go/no-go criteria, cutover and contingency plans).
• Create and maintain readiness dashboards and evidence packs for Programme Boards and SROs.

Change Impact & Adoption

• Lead change impact assessments across teams, roles, locations and suppliers; identify policy, process, people, data and technology impacts.
• Develop adoption strategies, including operating model updates, SOPs/work instructions, service desk readiness and business continuity arrangements.
• Ensure benefits realisation assumptions are reflected in adoption plans and tracked post-go-live.

UAT/BAT Leadership

• Define the UAT/BAT strategy and approach (scope, entry/exit criteria, traceability to requirements, scenarios, roles and environments).
• Coordinate test preparation (test scripts, data, environments), defect triage and prioritisation, and readiness sign-off with business owners.
• Ensure evidence and audit trails meet assurance and regulatory needs; integrate UAT/BAT outcomes into go/live readiness decisions.
• Training, Communications & Stakeholder Management · Own the training needs analysis (TNA), curriculum, materials and delivery approach (classroom, digital, “train-the-trainer”).
• Develop and run the communications plan-clear messages, timing and channels for different user groups; measure awareness and readiness.
• Engage credibly with senior leaders and unions/staff associations (where relevant); provide evidence-based recommendations and challenge where plans are not ready.
• Go-Live, Cutover & Early Life Support (ELS)
• Lead cutover planning, rehearsals and command-and-control; maintain contingency and rollback plans.
• Coordinate Early Life Support-stabilisation metrics, hypercare processes, incident/defect management and exit criteria to BAU.
• Capture lessons learned and embed continuous improvement into subsequent releases.

Risk, Assurance & Controls

• Maintain a robust RAID regime for readiness and adoption risks/issues; ensure mitigations are owned, funded and time-bound.
• Prepare for and respond to assurance reviews (e.g., Gateway/IPA), audits and policy/compliance checks; track actions to closure.
• Ensure data protection, security and accessibility considerations are embedded in readiness criteria.

Data, MI & Tooling

• Operate a single source of truth for readiness MI (readiness RAGs, training completion, UAT/BAT pass rates, cutover rehearsals, ELS metrics).
• Optimise tooling (e.g., SharePoint/Confluence, Project for the Web/MS Project, Azure DevOps/Jira, Power BI) and drive data quality and automation.
• Align readiness data with schedule, financials and benefits to support decision-quality insight.

Essential Skills & Experience

• Substantial UK government experience in a similar role within a complex programme/project environment involving multiple stakeholders and suppliers.
• Dynamic, visible leadership with the ability to influence across multidisciplinary teams (with line management responsibility for G7 and below where applicable).
• Proven delivery at pace, coordinating concurrent readiness workstreams and releases.
• Confidence to challenge and influence senior leaders, presenting clear evidence, risks and trade-offs.
• Ownership and problem-solving: identifies readiness gaps early, designs pragmatic recovery plans and delivers positive outcomes.
• Track record in role-modelling delivery excellence and coaching others in readiness, change and testing disciplines.
• Excellent written and verbal communication, producing clear plans, board papers and user-facing guidance with strong attention to detail.
• Hands-on experience of UAT/BAT methods and business readiness frameworks, flexing Agile/Waterfall/Hybrid approaches to suit delivery priorities.
• Willing and able to travel regularly across sites, user locations and supplier premises.

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