Overview
Do you love working in customer service? Want to work at a company recently named in The Sunday Times Best Places to Work 2024? AXS, a leading global ticketing, data, and marketing solutions provider, is hiring a part time Senior Customer Advisor for their offices in Birmingham.
Responsibilities
- Resolve customer enquiries and sell tickets for AXS and its clients.
- Provide a professional customer experience through all customer contact channels including telephone, email, social media, and live chat.
- Ensure the overall quality of customer interactions in the contact centre by focusing on channel quality management.
- Train and develop other advisors.
- Provide general day‑to‑day support to the contact centre team.
Location
This role is based part time in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7 and need to be able to work weekends.
Qualifications
- Proven experience in a contact centre environment with a focus on customer service and quality management.
- Good interpersonal skills, with the ability to interact professionally with customers and team members.
- Excellent problem‑solving and decision‑making abilities.
- Supervisory skills, including the ability to mentor and train other advisors.
- Proficiency in customer service software and tools.
- Target‑driven, self‑motivated, and proactive.
Benefits & Induction
A thorough induction on how we work at AXS and AEG, our parent company, will set you up for success. You will receive training in our systems, policies, and procedures and be welcomed into a culture that values learning and growth.
Equal Opportunity
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open, and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please let us know.
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