London North West University Healthcare NHS Trust
Patient Pathway Co-ordinator ENT
The closing date is 04 June 2026
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, patient‑focused and knowledgeable point of contact.
The job involves working closely with the Team Lead to be the key contact for the service for all patient‑related and administrative matters, organising out‑patient clinics, including cancellations and the making of urgent appointments, providing secretarial support to ENT services, and monitoring and validating patients throughout their pathway to ensure compliance with waiting‑time standards.
Additional responsibilities include supporting the coordination of national and local audits through effective data collection, and working cross‑site on an ad hoc basis as required.
Main duties of the job
Support the Team Lead to ensure all administrative processes are delivered to a high professional standard – including clinic letters and minute taking.
Cancel or reduce clinics as leave is booked and take ownership of the clinic templates to manage clinic capacity in relation to the number of doctors.
Respond to the need to re‑prioritise patients in clinic to meet clinical urgency and make ad‑hoc urgent appointments as required.
Be aware of patients’ position in their pathway when re‑booking, ensuring appointments are made within waiting‑time targets and clinical urgency, and escalating to the Team Lead if this is not possible.
Track clinic outcomes to ensure requested tests are booked within an acceptable timeframe and re‑book out‑patient appointments as required.
Track when results are available and liaise with the relevant consultant to determine whether follow‑up in clinic is required.
Maintain an up‑to‑date record of patient tracking.
Handle all telephone and email queries efficiently and professionally.
Provide administrative support to the allocated grouping of consultants and their teams as required.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease.
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as a 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Person Specification
Knowledge & Experience
- Clerical and administration experience
- Extensive experience of Microsoft Office applications and database software
- Previous NHS experience
- Experience of communicating with patients, relatives and health care professionals
- Knowledge of RTT and tracking patients
Skills, Abilities and Attributes
- Use of IT and Excel spreadsheets
- Demonstrate organisational and time management skills
- High standard of written and reading skills
- Ability to prioritise own workload
- Knowledge of RTT and tracking patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
London North West University Healthcare NHS Trust
£33,262 to £36,027 a year pro‑rate pa inclusive of High Cost Area Supplement
#J-18808-Ljbffr…