The Role
We are looking for an experienced and commercially driven General Manager to take full operational responsibility for The Villa Wrea Green.
In this role, you’ll lead all departments across the hotel, driving exceptional guest experiences while delivering strong commercial performance across rooms, food & beverage, and events. You’ll be a visible and hands‑on leader, ensuring the hotel maintains its reputation as a leading countryside destination and wedding venue.
What You’ll Be Doing
Leading the Operation
Oversee all day‑to‑day hotel operations including rooms, reception, restaurant, bar, weddings, events, and maintenance
Ensure compliance with all health & safety, food safety, and licensing regulations
Maintain high standards of presentation, cleanliness, and upkeep across the hotel and grounds
Delivering Outstanding Guest Experiences
Create a culture of warm, personalised service that drives repeat business
Monitor guest feedback and reviews, implementing improvements to enhance reputation
Act as a visible host, especially during weddings, events, and peak service periods
Driving Commercial Performance
Own and manage budgets, forecasts, and monthly P&L performance
Drive revenue across rooms, F&B, and events through pricing, upselling, and package development
Control payroll and costs while maintaining service excellence
Sales, Marketing & Reputation
Support marketing strategy across digital platforms, social media, and online travel agents
Build relationships with local businesses and partners to drive sales and visibility
Position The Villa as a leading hotel and wedding venue in the region
Leading and Developing Your Team
Recruit, lead, and develop Heads of Department across all functions
Create a positive, inclusive culture focused on performance and progression
Conduct regular performance reviews and support team development
Governance and Compliance
Ensure full compliance with employment law, health & safety, and company policies
Lead audits and maintain accurate operational records
Protect hotel assets including people, property, and stock
What We’re Looking For
Experience
Proven experience as a Hotel General Manager or senior Deputy in a quality hotel environment
Strong background in weddings, events, and food & beverage operations
Track record of delivering revenue growth and profit targets
Experience managing multi-department teams within hospitality
Skills & Knowledge
Strong commercial awareness and financial management skills
Excellent leadership and communication abilities
Deep understanding of guest service standards within a high-quality hospitality setting
Knowledge of UK hospitality regulations and compliance requirements
Comfortable using hotel systems and interpreting performance data
Personal Attributes
Hands‑on, visible leader who thrives in a fast‑paced environment
Passionate about hospitality and delivering exceptional guest experiences
Calm, solutions‑focused, and decisive under pressure
Professional, personable, and able to represent the business confidently
What We Offer
Salary: £60,000 per annum
Pension and health insurance
22 days holiday, increasing with service
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