Customer Business Analyst – Ref: EE02526

Customer Business Analyst – Ref: EE02526

G8: £39,152 – £41,771 per annum.

We are committed to delivering exceptional customer experiences and continuously improving our processes. As part of our Customer Experience Strategy, we are looking for a dedicated and skilled Customer Business Analyst to join our team.

Key Responsibilities

• Evaluate current customer effort score processes and identify areas for improvement.
• Design and implement new systems and processes to enhance customer experience.
• Collaborate with different departments to ensure alignment with the Customer Experience Strategy.
• Conduct business improvement and analysis projects to drive efficiency and effectiveness.
• Provide detailed reports and recommendations based on data analysis.
• During the product life cycle to produce clear and concise written test and plans working in a matrix management environment.

You should have

• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration abilities.
• Experience in business improvement and analysis projects.
• Knowledge of customer experience strategies and processes.
• Ability to work independently and as part of a team.

Qualifications

• Bachelor’s degree in business administration, Management, or a related field OR
• Evidence of the equivalent and having relevant experience.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.

Closing date: 14th May 2026

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