Duty Manager | Full Time | 40 Hours Per Week | Permanent
Salary: £29,120 per annum + Benefits
About The Northern
The Northern Lawn Tennis Club is a leading member-run racquets and fitness club located in the vibrant district of West Didsbury, Manchester.
With 21 tennis courts, including 6 grass and 3 indoor courts, 2 covered padel courts, 6 squash courts, 2 modern gyms, and a welcoming bar and bistro, the Club offers exceptional facilities for sport, fitness and leisure.
Combining a rich history with a modern and ambitious outlook, The Northern is committed to delivering an outstanding member experience built around sport, community and inclusivity. Whether members are looking to compete, improve their fitness, socialise or simply enjoy the Club environment, The Northern provides a welcoming and engaging atmosphere for players and members of all levels.
As the Club continues to grow and invest in its facilities, events and operations, this is an exciting opportunity to join a forward-thinking and community-focused organisation.
The Role
The Northern Lawn Tennis Club is seeking an enthusiastic, professional and highly organised Duty Manager to oversee evening operations and play a key role in the day-to-day running of the Club.
This is a hands-on leadership position suited to someone who thrives in a fast-paced, people-focused environment and enjoys balancing operational responsibility with member engagement. The successful candidate will provide a visible management presence throughout the Club during peak evening hours, ensuring high standards of service, safety and professionalism across all departments.
The role offers excellent exposure across club operations, hospitality, events, facilities management and leadership development within a thriving private members club environment.
Working Hours
Tuesday to Saturday
3:15pm – 11:15pm
(40 hours per week)
Please note: initial training will take place over a 1–2 month period with varying shifts, including daytime, evening and weekend hours, to support a full understanding of club operations.
Benefits
• Complimentary club membership
• Pension contribution
• Staff discounts
• Training and development opportunities
• Progression opportunities within the Club
• Exposure to operational and commercial management
• CMAE education pathway opportunities
Key Responsibilities
Operations & Leadership
• Act as the senior responsible person on site during evening operations
• Oversee the smooth running of all club departments and facilities
• Carry out opening and closing procedures
• Conduct operational and facility checks throughout the Club
• Ensure the Club is secure and operating safely at all times
• Respond professionally to operational issues or emergencies
Member Experience & Events
• Maintain a visible, welcoming and professional presence throughout the Club
• Support member engagement and community activity
• Assist in delivering social events and racket sports activities
• Support member enquiries and help maintain a positive club atmosphere
• Promote an inclusive and high-quality member experience
Health & Safety
• Ensure all health and safety procedures are followed
• Support safe day-to-day operation of the Club
• Report maintenance and safety concerns promptly
• Assist with incident response and safeguarding responsibilities
Commercial & Team Support
• Support bar and café operations during busy periods
• Assist with evening events and functions
• Work collaboratively across all departments
• Support junior staff and maintain strong service standards
• Contribute to the smooth and efficient operation of the Club
About You
Essential Skills & Attributes
• Excellent communication and interpersonal skills
• Strong customer service standards
• Professional, approachable and confident manner
• Ability to work independently and take responsibility
• Highly organised with good time management
• Calm under pressure and solutions-focused
• Reliable, punctual and flexible
Desirable Experience
• Experience within hospitality, leisure, sport or private members clubs
• Previous shift supervision or management experience
• First Aid qualification
• Interest in sport and community environments
• Experience using booking or membership systems
Development Opportunities
• Leadership and management development
• Health and Safety and First Aid training
• Exposure to financial and operational management
• Event delivery and member engagement
• Internal progression opportunities
• CMAE education pathways
Equality Statement
- The Northern Lawn Tennis Club is committed to equality of opportunity and welcomes applications from all suitably qualified candidates.
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