FRENCH SELECTION (FS)
Crisis Management Coordinator – Worldwide Emergencies / Assistance / Operations
**IMPORTANT – SHIFT WORK: Flexibility to work rotating shifts, including nights and weekends**
Location: Central London
Salary: between £30,000 and £32,500 per annum depending on relevant experience
Ref: 5517M
To apply using our preferred format, please visit French Selection website, see link below, go to the vacancies page, search job reference: 5517M
Website: www.french-selection.co.uk
Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.
Main duties:
Provide 24/7 monitoring of global events and coordinate effective emergency responses for clients by managing and triaging crisis situations from the operations centre.
The role:
– Monitor global events and identify potential medical, security, political, or natural disaster incidents affecting clients
– Coordinate and manage emergency responses
-Act as the primary point of contact for clients during assigned shifts, handling emergency calls and requests
-Triage incidents and escalate critical situations to the appropriate internal teams or external partners
-Support operational planning and assist managers during live crisis or major incident responses
-Maintain accurate case records, documentation, and updates within internal systems
-Liaise with third-party providers and support services to organise assistance, evacuations, or risk solutions for clients.
The candidate:
– Strong communication skills, including handling senior clients professionally
-Ability to remain calm and effective in high-pressure situations
-Excellent attention to detail for accurate reporting and case management
-Proactive approach with good decision-making and prioritisation skills
– Ability to work well in a team and within a fast-paced operations environment
-Flexibility to work rotating shifts, including nights and weekends
-Experience working in an operations centre, medical qualifications, and/or a second language (French, German, Spanish, Mandarin or Arabic) are desirable but not mandatory
The salary: between £30,000 and £32,500 per annum depending on relevant experience
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