Company: AWD online

Location: Epping

Job Description:

JOB OVERVIEW

We have a fantastic new job opportunity for an Office Administrator / Service Coordinator who has a great combination of administrative, customer service and organisational skills preferably with experience coordinating and planning daily schedules for Fire and Security Engineers or within in a similar environment.

Working as the Office Administrator / Service Coordinator you will play a pivotal role in the business ensuring all the administrative tasks are managed such as issuing contracts, sending and replying to emails, typing letters, booking appointments and other associated administration based tasks. You will also be required to book and manage the daily schedules for the company’s Fire and Security Engineers, ensuring their appointments don’t clash and they have enough time between appointments to arrive on time.

As the Office Administrator / Service Coordinator you will also be the first point of contact for all client enquiries and will need to provide a first-class customer experience with all interaction ensuring a continued high standard of service from start to finish.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as an Office Administrator / Service Coordinator will include:

Scheduling Fire and Security Engineers to bookings and projects on a day-to-day basis

First point of contact for clients

Organising servicing / maintenance programmes, issuing to Fire and Security Engineers, organising remedial works, loading certification / service sheets and ensuring monthly / annual compliance is achieved

Assisting with the day-to-day administration of contracts, emails, typing letters, making appointments and follow on appointments, correlating information as per the mangers requirements

The monitoring and control of small reactive jobs

Communicating with Clients throughout jobs to ensure they are up to date with current job status

Arrange access for Fire and Security Engineers to specific sites as required

Answering queries from clients, Fire and Security Engineers and management

Using IT systems, keeping them up to date and compliant

Ordering of materials required for relevant tasks and projects

CANDIDATE REQUIREMENTS

Ideally you will have previous experience working as either a Facilities, Service, Repair or Maintenance Coordinator or Resource and Engineer Scheduling Administrator / Coordinating Assistant or similar, where you book in appointments for field based Engineers

Good Communication, customers service and administrative skills

Excellent planning and organisation skills

A reasonable knowledge of Microsoft Excel / Word and Outlook packages

Ability to use bespoke software CRM package (training will be provided)

The ability to work as a team but also independently

Will require own transport due to office location

Extensive previous office administration experience, ideally from the fire and security / engineering industry

…

Posted: May 25th, 2026