Walsall Rd, Perry Barr, Birmingham B42 2LR, UK
Job Description
Posted Tuesday 12 May 2026 at 00:00 | Expires Tuesday 9 June 2026 at 23:59
Elior Stadia – Bringing the Buzz to Matchdays & More
We are looking for an experienced and inspiring General Manager to lead the hospitality, conferencing, retail, and matchday operations at Alexander Stadium. This is an exciting opportunity for a commercially minded operational leader to oversee a high‑profile venue, delivering exceptional customer experiences while driving operational excellence and financial performance.
Reporting directly to the Operations Manager, you will play a pivotal role in leading a large and diverse team, ensuring the smooth delivery of both matchday and non‑matchday operations. You will thrive in a fast‑paced environment, balancing strategic thinking with hands‑on leadership to create a culture of high performance, innovation, and continuous improvement.
What you’ll be doing…
- Leading the day‑to‑day operation across hospitality, conferencing, retail, and event delivery within the stadium.
- Ensuring exceptional standards of customer service and operational delivery across all business areas.
- Managing matchday, conference, banquet, and retail operations to ensure seamless execution.
- Acting as the key operational link between the stadium events team and Elior, building strong and collaborative relationships.
- Driving commercial performance through effective budgeting, cost control, merchandising, and operational efficiencies.
- Monitoring operational performance and implementing improvements to exceed financial and service targets.
- Inspiring, developing, and leading a large and diverse team, creating a positive and high‑performing culture.
- Overseeing recruitment, succession planning, training, and team development across the venue.
- Building strong relationships with clients, stakeholders, contractors, and external partners.
- Ensuring innovative and high‑quality food and hospitality presentation throughout the venue.
- Maintaining full compliance with Health & Safety legislation, COSHH, environmental policies, and company procedures.
- Taking ownership of operational risk management and ensuring a safe environment for customers, colleagues, and contractors.
Working Pattern: 5 out of 7 | 37.5 Hours Per Week
Job ID: 6569
What can you bring?
- Proven experience in a senior operational leadership role within hospitality, stadia, conferencing, events, or large‑scale catering environments.
- Strong commercial awareness with experience managing budgets and delivering profitable growth.
- Exceptional leadership and people management skills with the ability to motivate and inspire teams.
- Experience working within fast‑paced, high‑pressure operational environments.
- Outstanding communication and stakeholder management skills with the ability to build strong working relationships.
- Excellent organisational, planning, and problem‑solving abilities.
- A passion for operational excellence and delivering exceptional customer experiences.
- A proactive and positive approach with a strong sense of accountability and professionalism.
- A commitment to continuous improvement, innovation, and team development.
- A leadership style built on integrity, fairness, collaboration, and trust.
Brilliant Work Deserves Brilliant Perks!
- Free, tasty meals – Enjoy tasty, nutritious food on us while you work!
- Flexible working – including part‑time roles, because life doesn’t run on a 9‑5 schedule.
- Plenty of Time to Unwind – 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life’s important moments – whether family, personal or unexpected.
- Give back time – paid volunteering days for the causes you care about.
- Room to grow – career development and learning opportunities for all stages of your career.
- Financial security – pension schemes and life assurance.
- Exclusive discounts – save on entertainment, leisure, and even travel!
Need any support or adjustments during the application process? Just let us know – we’re happy to help!
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