Technical Support Analyst

Junior/Graduate Technical Support Analyst x 3 – Harrogate – New! (REFGJ10)

• Location: Harrogate (Hybrid)
• Employment type: Permanent

I’m recruiting for a Junior Technical Support Analyst with a leading organisation based in Harrogate. Perfect for someone with a technical mindset and a desire to grow in a fast-paced support environment.

Key Responsibilities:

• 1st/2nd line technical support in a 24/7 team
• Monitor and resolve faults across network and telephony systems
• Log and manage incidents, escalating where necessary
• Maintain customer communication and SLA adherence

Key Technologies:

• Networking: Cisco, Meraki, Fortinet, Huawei
• Telephony: VoIP, SIP, Broadworks, Teams
• VPN, BGP, MPLS, SD-WAN, WLAN, Cellular
• Monitoring tools & data centre environments

Ideal Candidate:

• Experience in technical support (1st or 2nd line)
• Strong desire to learn and progress
• Good communication & fault-solving skills
• Certifications like CCNA, SSCA, or ITIL (nice to have)

Apply now to hear more details!

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