Salary: 38,000
Working Hours: 40 hours per week (08:30 – 17:00)
Benefits: Company Car | Laptop | 25 days annual leave plus Bank Holidays | Company Bonus Scheme | Company Pension Scheme
Travel: National travel required – all business travel, subsistence and expenses covered
Technical Field Support Advisor (Field-Based, Nationwide)
An exciting opportunity has arisen for an experienced Technical Field Support Advisor to join a growing technical team, supporting customers and internal stakeholders across the UK.
This is a highly hands-on, field-based role with a strong emphasis on on-site technical problem solving, first installs, investigations and escalated support cases. You’ll be the go-to expert in the field, providing practical solutions where remote support alone isn’t enough, while also contributing to remote support and technical training as part of a close-knit technical department.
If you thrive in a customer-facing environment, enjoy diagnosing complex technical issues on site and want a role with real ownership and autonomy, this could be an excellent next step.
The Role
You’ll take ownership of all field-based technical support activity, working closely with customers, installers and internal teams to resolve issues efficiently and professionally. Your responsibilities will include:
- Attending customer sites for first installs, commissioning support, investigations and escalated technical cases
- Diagnosing and resolving technical issues related to installation, configuration, operation or environment
- Carrying out site reviews, including field assessments and wireless site surveys where required
- Acting as the primary on-site escalation point, supporting technical recovery activity
- Producing clear, structured site reports with root-cause analysis and recommendations
- Feeding insight back into the wider technical team to reduce repeat visits and drive continuous improvement
When not on site, you’ll also:
- Provide remote technical support via phone, email and ticketing systems
- Support case progression and decision-making on whether site attendance is required
- Contribute to technical training sessions for installers, engineers and customers
- Share field observations to help improve documentation, training materials and support processes
About You
This role will suit someone practical, methodical and confident working independently in a field environment, who also enjoys collaborating as part of a wider technical team.
You’ll ideally bring:
- A minimum of 3 years’ experience in fire alarm systems (installation, commissioning, fault-finding, field support or technical service)
- Strong hands-on fault-finding and diagnostic skills
- Proven experience in a customer-facing technical support role
- A solid understanding of installation, commissioning and technical problem resolution
- Wireless fire alarm experience (desirable but not essential)
- A full UK driving licence
- Strong written skills for structured reporting and documentation
- Competence with MS Office applications
What’s on Offer
- A field-based role with national exposure and genuine technical ownership
- Company car, laptop and full coverage of business travel and subsistence
- A stable Monday-Friday working pattern
- A supportive technical team culture with a strong focus on quality and professional standards
- Opportunities to influence product improvement, training and support processes
- Structured benefits including bonus and pension schemes
If you’re an experienced fire systems professional who enjoys being out in the field, solving real-world technical challenges and building strong customer relationships, we’d love to tell you more.
Apply today or get in touch for a confidential discussion.