Title: Property Letting Manager
Location: London Office (Remote options available by discussion)
Employment Type: Permanent, Full-Time
Sector: Property / Real Estate
Salary: Up to £45,000 base + Competitive Commission (OTE uncapped)
Languages Required: Fluent English (Essential)
About the Role
We are seeking an experienced Property Lettings Manager to join an established UK property investment and management company in London.
This is a hands-on, commercially driven leadership role, designed for professionals who have built their career within London local property agencies and understand how real lettings businesses operate on the ground. This is not a passive or purely administrative position.
You will be responsible for driving lettings performance, leading and managing a team, rebuilding or scaling lettings operations where required, and ensuring strong landlord retention, high conversion rates, and reduced void periods. The role combines front-line commercial execution with team leadership and operational ownership.
Key Responsibilities
(Structured onboarding provided; strong autonomy expected thereafter)
Lettings Business Growth & Market Leadership
- Drive branch-level lettings growth, revenue performance, and market competitiveness
- Lead or support turnaround initiatives, including underperforming teams or pipelines
- Rebuild and optimise lettings structures, workflows, and standards where required
- Maintain a deep, practical understanding of the London local rental market
Client Acquisition, Landlord & Revenue Development
- Develop and expand landlord, tenant, and investor acquisition channels
- Leverage and grow existing landlord relationships and portfolios
- Implement strategies for landlord retention, renewals, and long-term value creation
- Understand pricing, demand cycles, and the post‑2026 UK rental regulatory environment
Pipeline, Conversion & Performance Management
- Run and oversee daily morning pipelines
- Actively monitor and improve lead conversion:
- enquiry → viewing
- viewing → offer
- offer → move‑in
- Establish, monitor, and optimise KPIs, targets, and reporting
- Ensure consistent execution across the team during peak trading periods
Team Leadership & Coaching
- Manage, coach, and develop a lettings team
- Set clear expectations, performance standards, and accountability
- Support recruitment, onboarding, and capability uplift where required
- Lead by example through hands‑on deal progression and client engagement
Deal Progression, Negotiation & Compliance
- Oversee and support:
- Viewings
- Offer negotiation and landlord approvals
- Lease renewals and renegotiations
- Ensure accurate handling of:
- Holding deposits
- Contracts
- Move‑in documentation and funds
- Maintain full compliance with UK regulations and internal procedures
Property Management Collaboration
- Work closely with Property Management teams to:
- Reduce void periods
- Improve tenant experience
- Resolve issues impacting renewals or retention
- Ensure smooth handover from lettings to management operations
Skills & Experience Required
Essential Requirements
- Fluent English, spoken and written
- Proven London local lettings agency experience (non‑negotiable)
- Demonstrated experience managing and leading a lettings team
- Strong knowledge of the end‑to‑end UK lettings process
- Hands‑on experience with:
- Morning pipelines
- Lead and conversion tracking
- KPI setting and performance management
- Strong commercial judgement and execution mindset
- Comfortable working under pressure in high‑volume trading environments
- Proficient in Excel, CRM systems, and operational reporting
- College diploma or above
Strongly Preferred Experience
- Track record of branch growth or lettings turnaround
- Experience rebuilding or restructuring lettings operations
- Existing landlord networks or portfolio exposure
- Solid understanding of 2026+ UK rental regulations and market impact
- Ability to balance commercial performance with service quality
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