Job Description Position: Quality Assurance and NI Resource Centre ManagerHours: Full-time, 35 hours a weekContract: PermanentLocation: Office-based in Belfast Resource Centre, Annadale Avenue BT7 3JJSalary: Starting from £33,044 per annum plus excellent benefitsSalary Band and Job Family: Band 2 CharityYou’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. As the Quality Assurance and NI Resource Centre Manager, you will be the driving force behind our NI Resource Centre on Annadale Avenue in Belfast, ensuring it remains a vibrant, well-managed hub for the MS community. You will play a vital role in connecting the services delivered at the Centre to the wider community, fostering engagement and ensuring our supporters and service users receive excellent care. The Resource Centre is not only a focal point for activities and support but also serves as a key hub for our staff and volunteers. Resource Centre Management: Community Engagement: Leading on communications and contact with the MS community, acting as a bridge between the Centre and those we support. Operational Excellence: Maintaining high standards of Health and Safety, managing local income and expenditure, and collaborating with partners to ensure a safe, inclusive environment. Quality Assurance: Dedicating a small portion of your week to working with the wider Customer Service team to monitor performance and identify ways to continuously improve our services. We are looking for an experienced manager with a background in office administration and team leadership who is passionate about making a difference for people living with MS in Northern Ireland. More information can be found by downloading the attached documents in ‘supporting documents’ and then to apply for this role please submit the following: A supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description. Equal Opportunities We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. Disability Confident Employer We’re a Disability Confident Employer and we’re committed to promoting equality and diversity. If you need any help or adjustments to apply for this role, please contact us. Encouraging work life balance~38 days paid annual leave (including bank holidays), pro-rata for part-time~ More annual leave entitlement, based on length of employment~ Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) ~ Flexible working options
Generous sick pay entitlement~ More sick pay entitlement, based on length of employment ~ Opportunity to buy and sell annual leave in each calendar year ~ Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information~ Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)~10 days paid disability leave a year, pro-rata for part-time ~10 days paid carers’ leave a year, pro-rata for part-time ~ Cycle to work scheme ~ Death in service scheme~ New family-friendly benefits, including paid leave:~ To support fertility treatments~ Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager~ Yearly internal apprenticeship opportunities~ New, modern offices that embrace working together both in-person and remotely ~ Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) ~ Active and supportive internal employee networking groups for collaboration and peer support ~2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) ~2 days paid leave a year for volunteering with other charities during normal
Safeguarding We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications. No agencies please….