General Manager – London
General Manager – London Venues Deputy General Manager, Technical Heads of Department, Sales & Ticketing Manager. Ultimately reporting to the Business Director for London, you will be responsible for the Profit & Loss statement for the venue and for the management of all commercial and operational activities that deliver a successful and profitable outcome for the Theatre. To be successful in this role you will need to demonstrate a thorough understanding of the commercial theatre business. You will have strong financial and commercial skills and be able to articulate and implement the actions required to deliver sustained profits and growth potential. The producer experience is at the heart of what we do, and you will be the key player in creating a welcoming and collaborative environment for visiting productions, where shared goals are the driving force to achieving success. You will be flexible, a good problem solver and able to think and act independently. In addition, you must demonstrate an appetite for challenging the status quo and making change happen, whilst working within the policies and procedures of a large, multi-site, international organisation. Financial and Commercial
To exercise effective financial control and reporting on the venue including monthly financial reconciliations, settlements, and the timely processing of purchase orders, deliveries, and invoices. To oversee and ensure the effectiveness of the stock management system to maintain positive margin variance. To maximise retail opportunities by leading on initiatives and driving and implementing new ideas. Encourage creative thinking in Customer Experience department. To duty manage performances, including evenings and weekends. People Management
To line manage the Deputy General Manager and Heads of Department, including Technical and Sales & Ticketing Heads of Department. To lead with any recruitment for the above roles, and to work with the Deputy General Manager and Heads of Department in delivering all staff inductions, scheduling, training and performance management. To create a meritocratic working environment where a culture of excellent performance is embedded throughout the team. Building and Risk Management
To ensure all fire safety, security, and counter terrorism, building checks, risk assessments and first aid procedures are always in place and in accordance with the license. To be responsible for the venue’s repair and maintenance spend, liaising closely with ATG’s central Property and Facilities Management departments. To utilise the in-house technical teams and external contactors in ensuring the building and its system are well maintained and operational. To act as a custodian and take pride in the theatre, ensuring the building is welcoming, safe, and fully operational, as well as reflecting the ATG brand positively. To act as a first aider, and to undertake any other safety training as deemed appropriate to the role. To lead on building a positive and dynamic relationships between ATG, the resident producer and any external clients. To build and develop a constructive relationship with central ATG services, the local business community and key external stakeholders whilst acting as an ambassador for the venue. Your skills, qualities, and experience Previous experience working in a management capacity; Evidence of a passion for delivering sophisticated and high-quality customer service in a busy environment Skills in developing people with a track record in training delivery Ability to work smartly with proven skills in problem-solving, and budget management A highly organised and flexible approach with the ability to plan and prioritise a varied workload, meet deadlines and ambitious targets Excellent IT skills, including advanced use of Office 365, including Word and Excel Knowledge of ticketing and retail systems A genuine interest in the live entertainment industry, with some relevant work experience Holder of an appropriate management qualification ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.
Our Corporate Social Responsibility pillars Inclusion: Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work. You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises. Our Inclusion, Diversity, Equity and Access Mission Statement – A Stage for Everyone We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace….