Operations Executive – 9 month Fixed Term Contract, London or Coventry based
About the team
The Argos Gift Card team delivers market-leading gift card and multi-retail voucher solutions across the Sainsbury’s Group. Operating in a fast‑paced commercial environment, the team works closely with internal stakeholders and external B2B partners to deliver reliable, customer‑first outcomes.
More about the role
As an Operations Executive, you will play a key role in the day‑to‑day delivery of our gift card operations. You will manage a shared inbox with a 24‑hour SLA, resolve client and customer queries, process orders, invoices and credits, and support promotional activity and SKU set‑up. You’ll work across several business systems and collaborate with teams across Argos and Sainsbury’s to ensure accuracy, first‑time resolution and a consistently strong customer experience.
More about you
You are highly organised, detail‑focused and comfortable managing multiple workflows simultaneously. You communicate clearly with a range of stakeholders and take ownership of issues through to resolution. You enjoy working with data and systems, are confident validating information, and are motivated by delivering efficient, customer‑centred outcomes.
Essential criteria
- Experience with SKU set up processes
- Ability to accurately process and validate data across multiple systems
- Experience managing customer or stakeholder queries within service levels
- Confidence using business systems (e.g. Oracle, finance, order or CRM platforms)
- Clear written and verbal communication skills
- Ability to prioritise workload and manage multiple tasks concurrently
Benefits
We are committed to being a truly inclusive retailer. Benefits include colleague discounts (10% off at Sainsbury’s, Argos, TU and Habitat after 4 weeks, increasing to 15% on Fridays and Saturdays and 15% on Argos pay days), pension scheme and life cover, performance‑related bonus up to 5% of salary, annual holiday allowance with extra holiday purchase option, season ticket loans, cycle to work scheme, health cash plans, pay advance, discounts from hundreds of other retailers, employee assistance programme, maternity or adoption leave up to 26 weeks’ pay, and paternity leave up to 4 weeks’ pay.
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