Customer Service Specialist (Business Export)

Customer Service Specialist (Business Export)

The role is based in Chippenham, Wiltshire with hybrid working – one day a week in the office, flexible remote options, 37.5 hours per week, Monday to Friday.

Description

As a Business Specialist (Export), you’ll join our customer‑focused team, becoming the go‑to expert for our smaller independent generators. This role owns urgent inquiries and proactive account health checks.

Responsibilities

• Handle all incoming calls and emails, ensuring queries are resolved or solutions are found.
• Proactively manage billing, metering, and settlement workloads to maintain account health.
• Work rigorously to KPIs and team standards to ensure exceptional service levels and grow the company’s Trustpilot rating.
• Provide high‑touch support and proactive technical task management for smaller independent generators.
• Demonstrate a passion for Good Energy’s purpose in all client interactions and build strong internal and third‑party relationships.
• Thrive working independently and collaboratively, delivering for our customers and taking full accountability for any problems they encounter.

Essentials

• Interest in clean technology and a passion to support our purpose.
• Passion for customer service.
• Organised with good time‑management and prioritisation skills.
• Exceptional verbal and written communication skills.
• Analytical and inquisitive with a natural desire to solve complex problems.
• Quick learner who enjoys sharing knowledge.
• Capable of working independently and within a team.

Desirables

• Knowledge or experience of renewables, energy and microgeneration.

Benefits you can rely on

• £500 work‑from‑home allowance – an annual allowance paid monthly alongside your salary to support home‑working costs.
• £500 travel allowance – an annual allowance paid monthly alongside your salary to support travelling to work.
• £500 annual development allowance – to spend on your chosen development area.
• 5% annual bonus – company‑wide bonus scheme.
• 25 days annual leave plus a birthday holiday, additional days for long service, and the option to buy additional leave.
• Ethical pension with Aviva – employer‑matched contributions up to 7.5% of base salary.

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