Department Manager – V S London Westfield (N116079)

Department Manager – V S London Westfield (N116079)

Job ID: N116079

Team: Retail

Location: London

Contract Type: Permanent

Job Schedule: Full time

Salary: Competitive

About the role

As a Department Manager at Victoria’s Secret you’ll be a key part of the management team, ensuring the success of your store and inspiring the team to achieve their targets and create the very best customer experience everyday.

• Customer Experience – deliver an exceptional experience to all customers, from helping them find the perfect product to assisting with purchase at the till.
• Lead by example – energise the team and ensure they have everything they need for a smooth shift, maintaining high brand standards and personalised customer service.
• Store targets – support the wider management team to achieve key KPIs across the store, focusing on sales growth and profitability.
• Store Standards – maintain front‑ and back‑of‑house standards, manage deliveries, stock replenishment, loss prevention and health & safety procedures.
• Visual standards – work with the Visual Team to meet brand visual standards and ensure team compliance.
• Active listening – cultivate a platform for team ideas and sharing, contributing to business growth.
• Store operations – carry out opening and closing activities, key holder duties and coordinate company processes.
• Product launches – support new product launches, floor set moves and audits, training the team to complete required tasks.

About you

• Extensive retail management experience in fast‑paced stores with a record of exceeding sales targets and KPIs.
• Strong team leadership to deliver objectives that drive performance and results.
• Passion for retail across front and back of house, creating unique customer experiences.
• Commitment to developing customer service skills and product knowledge.
• Purpose‑driven leadership that engages and develops the team.
• Ability to build valued relationships with customers, team, and wider business.
• Collaborative approach to team development and brand enthusiasm.
• Team player who is flexible, supportive and contributes to a positive working environment.
• Energetic multitasker who thrives in a busy environment and enjoys problem solving.

Benefits

• Flexible working schedules to suit business and lifestyle.
• 25% off selected styles at Victoria’s Secret, Next, Gap in‑store.
• Exclusive offers from over 3,500 retailers through Reward Gateway.
• Incentives and competitions with prizes throughout the year.
• Access to free financial, health and wellbeing services, including 24/7 digital GP.
• Learning and development opportunities and on‑the‑job training.
• Core benefits such as pension contributions and life assurance.

Conditions apply to all benefits. These benefits are discretionary and subject to change.

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