Overview
As a Field Service Engineer, you will be part of a regional team of collaborative Engineers, reporting directly to the area Technical Manager. You are expected to work to the highest standards to ensure first‑class service is delivered to our customer base while ensuring quality and regulatory standards are adhered to in this heavily regulated industry. As a Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instrument portfolio (Cell Analyzer, Cell Sorter & Cell Imaging (https://www.bdbiosciences.com/en-gb/products/instruments)) and our sample preparation instrumentation (https://www.bdbiosciences.com/en-gb/products/instruments/sample-prep-systems)). Territory: London.
Responsibilities
- Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
- You will carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
- You will be responsible for diagnosing electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
- You will determine the most cost-effective repair/solution to ensure minimum downtime.
- Perform instrument certifications (IQ/OQ).
- Actively manage your car stock, ensuring all necessary spare parts and tools are available.
- Effective management of technical escalations.
- Works toward service metrics as defined by the Service Organization.
Physical Demands
- This is a full‑time position, with evening work required as job duties demand.
- This job entails traveling to and from a customer site each day.
- An individual should be able to lift 12‑15kgs, and be able to work in a standing position for a prolonged period of time.
Qualifications
- HND or Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
- A proactive approach with the ability to take lead if the situation requires it.
- IT knowledge.
- Flow Cytometry experience is a plus.
- Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries.
- The ability to process knowledge across multi‑modular and diverse product ranges.
- Deliver high levels of customer service.
- Full UK driving license.
- Currently living within a daily commutable distance of Central London.
Salary
£43,300.00 – £66,025.00 GBP Annual
Equal Opportunity Employer
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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