Digital Customer Leader — Build High-Impact Teams

Severn Trent Water is seeking a Digital Customer Manager to lead high-performing teams responsible for billing interactions across our digital channels, including WhatsApp, social media and Trustpilot. Based at the heart of our Customer Hub in Leicester, you will oversee Digital Operations with two other Customer Managers.

The role controls £400m in revenue and focuses on developing talent, delivering outstanding service, and building a culture of engagement and continuous improvement.

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