Overview
As the Concession Manager, you will contribute to the overall performance of our new flagship concession in Selfridges, London. You will lead a team of people to ensure the concession runs efficiently.
Responsibilities
- Offering customers a high level of service, through styling advice, product knowledge and experience
- Analysing selling information and taking ownership for the concession sales performance
- Leading and motivating a team of sales assistants to achieve excellent standards of service
- Leading recruitment and ensuring induction and training for new starters
- Identifying future talents and putting together development plans to support their progression
- Overseeing concession operations
- Creating a great place to work
Qualifications
- Excellent communication skills and the ability to lead, train and develop a team
- Customer focused
- Self-motivated & positive
- Adaptable
- A genuine interest in others
- Excellent planning and organisational skills
- Good analytical and problem-solving abilities
- Excellent commercial abilities and interest in fashion/retail
- Confident communicator in English; additional languages are an advantage but not required
Preferable but not mandatory
- Previous experience working within a concession
Additional Information
This is a full‑time position with a contract of 39 hours a week, based in our new COS concession within Selfridges, Oxford Street.
Benefits
We provide a range of attractive benefits and development opportunities. Employees receive a 25% staff discount across all H&M Group brands, both in‑store and online. All staff are included in the H&M Incentive Program (HIP), which rewards contributions and supports growth.
Inclusion & Diversity
At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. We consider all dimensions of diversity throughout our recruitment process to ensure our workforce reflects the richness of the communities we serve.
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